申请职位
发布时间:2025-07-09
DEI-CS Representative(PS:SMN)/DEI-客服助理(智慧能源部) - 残疾人友好岗位
全职 客服
上海
职位描述

岗位职责:

1. Customer order entry, management and delivery (10%);

2. Maintain the customer and project database (10%);

3. Follow up projects (10%);

4. Master the usage of different systems such as PSE, SAP, CBW, etc. (15%);

5. Coordinate projects among sales, engineers and customers during the whole process (15%);

6. Deal with the payments for suppliers (10%);

7. Provide timely feedback to the company on customer perceptions of the company (10%);

8. Consistently behavior a professional image to the customers (10%);

9. Highlight major Customer Service issues in a timely manner to Manager and work with Customer

Service team to resolve the issues promptly (5%);

10.Administration work for department. (5%)


任职条件:

1. College degree or above;

2. Good understanding and fulfillment to working related targets, standards, policies, procedures and instructions;

3. Respect and safeguard company’s image, reputation and benefit;

4. Customer service experiences is preferred;

5. Diligence, self-motivation, self-improvement and strong teamwork spirit;

6. Good communication and interpersonal skills;

7. Can work independently and efficiently; can work under pressure;

8. Good computer skill;

9. Good command of English;

10. Physical condition allows normal working, stable outputs and business trip as required.

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