岗位职责:

1. Lead KA CS Team daily operation and organize CS activities of hardline and toy products; 30%

2. Providing KA CS team monthly report. Assess the error and delay rate measurement and implement the

continuous improvement; 15%

3. Keep good relationship with clients and expand the business opportunities;10%

4. Coordinate with other departments / groups to keep good internal cooperation;10%

5. Coordinate with lab and reporting team to assure the project finished within turnaround time;10%

6. Provide training for team member. Set KPI for members and set up back-up system; 5%

7. Support for department sales /KA team activity; 5%

8. Assist Section Manager and QA dealing with customer complain; 5%

9. Assist Section Manager to lead the project regarding process optimization, efficiency, automation and etc; 5%

10. Perform other duties assigned by Section Manager/BU Manager.5%

任职条件:

1. College degree or above, major in Mechanical or Chemical is preferable;

2. At least 5 years experience in customer service, 2+ years experience as team leader;

3. Good team management skills;

4. Good communication and interpersonal skills;

5. Good understanding and fulfillment to working related targets, standards, policies, procedures and instructions;

6. Can work independently and efficiently; can work under pressure;

7. Good computer skill;

8. Good command of English;

9. Respect and safeguard company’s image, reputation and benefit;

10. Diligence, self-motivation, self-improvement and strong teamwork spirit;

11. Physical condition allows normal working, stable outputs and business trip as required.